All sales final at Surrey location. 1-year warranty for manufacturer defects (not lifetime warranty
Free shipping over $500
Order processing requires 1–3 business days.
Signature required for orders over $1,000.
Free 30 day return
Please return within 30 days of delivery. Upon receiving your return, the item will be reviewed by customer service.
Jewellery must be unworn, unaltered, and in good condition with original certificates and accessories to be accepted for exchange or return.
Special orders or custom-made merchandise will not be accepted for return or exchange due to the specific tastes and designs of these types of items. Excel Jewellers is not responsible for lost, damaged, or customs-returned shipments. Return shipments without the Return Authorization Number written on the outside of the package will not be accepted. Please note: a 15% restocking fee applies to all returned merchandise.
Product weights and dimensions are approximate. Total diamond weight may have a ±10% tolerance. All prices on this website are subject to change without notice. While we make every effort to provide accurate, up-to-date information, an item may occasionally be mispriced. If a product is listed at an incorrect price due to typographical, photographic, or technical error, Excel Jewellers reserves the right to cancel orders placed at the incorrect price.
